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    Wholesale FAQ

     

    1. how to make an wholesale order?

    Create an account at COKODIVE.com and provide us the following information via our wholesale email "wholesale@cokodive.com":
    1. your email account
    2. the total quantity of items you want from the Wholesale Items' list (See #2 below) or the total amount you are purchasing

    3. the shipping carrier you want us to ship your packages with 

    Your membership level for your wholesale account and the discount rate you are getting will be determined by the quantity or amount of your order. You will receive an email after your membership level is determined. 

    Once your membership level is set and the discount rate is applied to your account, you will be able to place an order at a special discounted price. (Note: Discount is not applicable for some items.)

    *You will get a higher discount from your SIXTH wholesale order (after you place more than 5 orders with your wholesale account) or if the total amount of your orders is higher than $1000. 

     

    2.Wholesale items’ list?

    All Kpop Albums listed on our website can be provided with the wholesale price, in addition, you can check more wholesale items here

     

    1. What is the MOQ?

    Our Minimum Order Quantity is 10

     

    1. What is the delivery time?

    Usually, we process your orders within 3-5 business days and the deliveries take 8-25 days for most orders within the U.S. for regular shipping and 2-4 business days (can take up to 10 business days or more) for express shipping. However, shipping times also depend on what you purchased or where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 10 business days to process your order and up to 2 months for your delivery to arrive. Please review the shipping table here for further information on particular countries.

     

    1. What are the available shipping methods?

    We offer FedEx, DHL and E-POST. You can let us know what shipping company you would like us to use by email (wholesale@cokodive.com). Also you can use your own shipping forwarder (We can deliver your order to the warehouse of your forwarder within Korea. After that, you have to deal with your shipping forwarder by yourself.)

     

    1. Do you ship to my country?

    We can ship almost everywhere. You can click here and check if your country is available.

     

    1. Does import duties, taxes are included?

    No. Charges are buyer's responsibility. Each country has its own customs regulation and we have no control over this. Please check thoroughly about the customs (import duties and taxes) regulation of your country in prior to the shipment of your order as you will be responsible for all customs related issues with your shipment (including the return or disposal of the package) once it arrives in your country. 

     

    1. Can you under declare my order?

    Yes. When you make an order, please note the amount you want to declare.

     

    1. Can’t find the product you want in the wholesale product list?

    Please email us the name of the product, we will check and let you know if the item can be provided with the wholesale price.

     

    1. What to do if I received the wrong items?

    If you received the wrong items, please contact us within 30 days of delivery.

     

     

    If you have more questions, feel free to email us. (wholesale@cokodive.com)