SHIPPING

Order Processing Time

Our average order processing time is 3-10 business days after an order is placed.

Please note that this timeline may vary depending on:

Stock availability of each item
National holidays
Manufacturer or supplier circumstances

If your order includes a pre-order item, processing begins after the product’s official release date.

For orders containing multiple items, processing begins after the latest release date among them.

Delivery Time

Most orders arrive within 2-5 business days after shipment. Delivery times may vary depending on:

Destination
Customs clearance
Local courier delays or logistical issues

Once you receive your tracking number, please allow 1-3 business days for tracking information to update on the carrier’s website.

If no updates appear after 3 days, feel free to contact our Customer Care Team at cs.cokodive@mobicontentstech.com—we’re happy to help!

Customs Fees & Import Duties

Customs fees apply to imported goods and are the responsibility of the buyer (importer).

By placing an order with us, you acknowledge and agree that:

Your package may incur customs fees, depending on your country’s regulations.

These fees are not included in the product or shipping cost and must be paid by you.

If a package is returned due to refusal of delivery or failure to pay customs duties, the order is not eligible for a refund.

If you would like the order reshipped, both the return shipping fee and reshipping fee must be paid.

If customs dispose of the package, we are unable to retrieve it and cannot provide a refund.

Split Shipments

To protect your items from damage, we may occasionally ship your order in multiple smaller packages.

This does not mean you are being charged for multiple shipments.

Split packages are considered one shipment, so they do not affect customs processes.

In this case, customs duties, taxes, or shipping fees do not increase.

This method simply helps ensure your items arrive safely.

Combined Shipments

We’re happy to combine multiple orders into one shipment upon request. Please note:

Original shipping fees from each order are non-refundable.

To request a merge, leave a message during checkout or contact our Customer Care Team at cs.cokodive@mobicontentstech.com

Holiday Ordering Guidance

During busy holiday seasons, processing times, delivery times, and customs inspections may all take longer than usual.

To help ensure your gifts arrive in time, we strongly recommend placing orders as early as possible, ideally one to two months in advance, especially for pre-order items.

While we always do our best to process and ship orders promptly, delivery timelines are ultimately dependent on carriers and customs authorities. As such, we are unable to guarantee arrival by a specific date, particularly during high-demand periods.