Returns must be made within 10 days of the delivery day
Returns must be approved by COKODIVE before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Returns should be sent postpaid. (Exchanges will be made after the original product is returned and the re-shipping cost is paid)
- The returning shipping fee will only be reimbursed when the return or exchange is a result of our error or damaged merchandise and when only the fee does not exceed 50% of the total amount of the product. Make sure to choose the slowest or cheapest shipping option. (If even the slowest or cheapest shipping option exceeds the amount of the requirement, please consult with us before making the shipment)
- If you received free shipping on your order but return said order, a shipping fee will be deducted from your refund. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
HOW TO RETURN:
To make a return request, please contact us within 10 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.
Note: COKODIVE is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.
Once your return is received, we will process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded the cost of the item minus shipping costs.
Note: Any items that were bought discounted or through promotions are not eligible for refunds.
- REFUND or RESHIPMENT will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.
**CANCELLATION and CHANGE REQUEST POLICY
- Cancellation/Change request must be requested immediately after receiving the email confirmation. If you changed your mind not to proceed with your order or if you would like to make a change in your order, make sure to contact us immediately with your order number.
- Please note that international shipping is expensive and involves many custom fees for some countries, therefore, we recommend you to check your cart and the shipping information carefully to avoid cancellation and return requests otherwise you will need to pay round trip shipping fees and possible customs fees.