All products sold on COKODIVE.com include a 30-day money back guarantee.
- The same rules follow for the exchanges.
Returns must be made within 30 days of the delivery day
Returns must be approved by COKODIVE before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Returns should be sent postpaid. (Exchanges will be made after the original product is returned and the re-shipping cost is paid)
- If you received free shipping on your order but return said order, a shipping fee will be deducted from your refund. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
HOW TO RETURN:
To make a return request, please contact us within 30 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.
Note: COKODIVE is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.
Once your return is received, we will process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded the cost of the item minus shipping costs.
Note: Any items that were bought discounted or through promotions are not eligible for refunds.