Return requests must be made within the first 3 days after delivery.
Returns must be approved by COKODIVE before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Returns should be sent postpaid if the reason for returning is not from damaged (defective) merchandise. (Exchanges will be made after the original product is returned and examined, and after the re-shipping fee is paid.)
- The returning shipping fee will only be reimbursed when the return or exchange is a result of our error or damaged (defective) merchandise and when only the fee does not exceed 50% of the total amount of the product.
- A shipping fee will be deducted from your refund and will only be refunded when the return is a result of our error or damaged merchandise.
*For DAMAGED, DEFECTIVE, or MISSING MERCHANDISE
- Contact us immediately after you received the parcel. (The claim can only be accepted within 10 days after the delivery.)
- Make sure you do not throw out the package (outer box), bubble wraps, and the packing slip which will be required for the investigation.
- Any quantity problem of product or package (ex. missing item), contact us with the UNBOXING VIDEO PROOF; pictures or any other proofing formats will not be accepted.
HOW TO RETURN:
To make a return request, please contact us within 10 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.
Note: COKODIVE is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.
Once your return is received, we will examine and process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded
- FULLY, if the return was a result of our error.
- PARTIALLY (shipping costs deducted), if the return was NOT a result of our error.
Note: Any items that were bought discounted or through promotions are not eligible for refunds.
- REFUND or RESHIPMENT will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.
**CANCELLATION and CHANGE REQUEST POLICY
- Cancellation/Change must be requested immediately after you receive a confirmation email for your order. We may not be able to make any changes to your order if your order is already under processing. Any changes can only be made when your order is still unfulfilled and is not under processing.
- Please note that international shipping is expensive and involves many custom fees for some countries, therefore, we recommend you to check your cart and the shipping information carefully to avoid cancellation and return requests otherwise you will need to pay round trip shipping fees and possible customs fees.