Shipping policy

Shipping Policy

COKODIVE ships 100% official K-pop albums, light sticks and merchandise from our own fulfilment center in South Korea to fans in 140+ countries.

Processing time

Orders are usually processed within 3-10 business days. Pre-order items ship after the release date shown on the product page. If you add in-stock items to the same order as a pre-order item, the whole order ships together once the pre-order item arrives - place in-stock items in a separate order if you want them sooner.

Delivery time and carriers

We ship with express carriers such as FedEx and DHL. Express delivery usually takes 2-5 business days after dispatch (it can take up to 10 business days or more depending on the destination, customs and the items in your order). Available shipping methods depend on your country.

Shipping cost

Shipping cost is calculated at checkout based on the weight of your order and the destination. You can see the exact shipping options and prices before you pay.

Customs duties and import taxes

For most countries, customs duties, import taxes and other import-related fees are not included in our product prices or shipping fees. They are set by your local customs authority and are paid by the recipient, usually to the carrier on delivery.

United States: a Duties & Taxes Included shipping option is available at checkout for eligible orders, so import charges are paid up front. If you choose a regular express option, duties and taxes are billed by the carrier on delivery.

Please see our FAQ for country-specific customs notices (United States, Thailand, European Union).

Tracking

Once your order ships, we email you a tracking number and a link to follow your delivery.

Address accuracy

Please check your shipping address carefully. We cannot refund or reship an order if delivery fails because of an incorrect or incomplete address. If a package is returned because duties were not paid or delivery was refused, return shipping costs are deducted from any refund.