Start recording before opening your COKODIVE parcel, keep the package and contents visible, and show the items as you receive them. Save the original video and packaging if something is wrong. COKODIVE’s current returns policy requests unboxing evidence for damaged, defective or missing merchandise and says claims must be filed within 10 days of delivery.
Set up before opening the parcel
You do not need a polished social video. A steady camera, good light and a clear view of the opening are more useful. Place the parcel on a surface large enough to lay out the contents, and make sure your device has storage and battery available.
Show the unopened parcel’s condition first. If there are dents, tears or wet areas, include them in the recording and take close-up photos. Shipping labels can contain personal information: keep the original evidence for private support and avoid posting it publicly.
Record the opening and contents in order
Begin with the unopened box. Show its sides and seals before opening.
Keep the opening visible. Open carefully without moving the parcel out of view.
Remove items one at a time. Show the item, protective materials and any separate packets.
Lay out the contents. Compare the edition and included pieces with the order confirmation and product specification.
Show a problem clearly. Record the affected area or the contents count and keep supporting photos.
These steps are practical recording suggestions. The returns page asks for a video showing the items as received; some product notices ask for one full video from the opening of the box. Follow the notice for your exact purchase.
Keep the original evidence
Save the original recording rather than only an edited clip. Keep the outer carton, protective materials, product box and all included pieces while the issue is reviewed. If the video file is too large for your message, tell Customer Care you have it and ask how to provide it.
Do not wait for a perfect video upload before contacting the team about a problem. Report it promptly, explain what evidence you have and read the current deadline. The policy says claims without an unboxing video may not be processed; photos are useful supporting material, not a guaranteed substitute.
Quick questions
Is a video an automatic refund approval?
No. It documents what you received. Customer Care still needs to review the issue under the applicable terms.
What if I already opened the box without recording?
Contact the team honestly and provide the evidence available. Do not recreate an opening and present it as the original delivery. Acceptance without video is not guaranteed.
Should I throw away the packaging if the item looks fine?
Complete your condition and contents check first. If something is wrong, retain the packaging and all components while you seek instructions.
Checked October 23, 2026 against COKODIVE’s returns policy and product notices. The 10-day window and video requirement are published store terms. This guide does not establish the outcome of an individual claim.
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