What Should You Do If a Photocard or Inclusion Is Missing?
If a photocard or other inclusion seems missing, compare what arrived with the exact edition and offer on your order, then check the packaging carefully. Keep the unboxing video, photos and all components, and contact COKODIVE promptly. The current returns policy says missing-merchandise claims must be filed within 10 days of delivery and requests unboxing evidence.
Identify which item you expected
Start with the purchased listing, not another fan’s unboxing. Separate a standard package inclusion from a retailer gift, a limited pre-order benefit and a random item. Those labels answer different questions about what should be present.
What you found
What to check next
A listed component is absent
Confirm the exact edition’s contents and document what arrived.
The card is a different member
Check whether the selection was random or explicitly selectable.
A promotional gift is absent
Check the named offer and its eligibility and availability conditions.
An entire ordered item is absent
Compare the shipment notice, package contents and order lines, then contact the team.
Use the exact listing as your reference
For example, COKODIVE’s Stray Kids PAPER TALE 2027 Season’s Greetings Apple Music Gift listing described a gift set of eight photocards when checked on October 23, 2026. It also marked the gift as limited and first come, first served. That gift offer is separate from the product’s standard contents and does not establish what another retailer-gift listing includes.
If that is your purchase, send the exact listing and order details when asking about the gift. If you bought another edition, use its own description. A card count, a design range and an offer condition should not be treated as interchangeable.
Make one clear evidence pack
Keep the original unboxing video and take a clear photo of all received contents.
Check sleeves, pockets, inserts and protective materials carefully without damaging the item.
Note the product title, purchased option and specific piece you believe is missing.
Send the order number and evidence privately through Customer Care.
Keep the item and packaging until you receive instructions about the next step.
Do not send a return to an address you found elsewhere. Ask the team whether a return is needed and how to arrange it. If the video is too large to send, contact the team within the claim window and ask for an appropriate way to share it.
Quick questions
Is a random card of another member a missing item?
Not simply because it is a different member. Check whether the promised count and selection method were met; a member preference does not change a random specification.
Will COKODIVE automatically send a replacement card?
No automatic outcome is promised. The current policy says replacements for missing inclusions may be difficult. Customer Care must review the item, evidence and applicable terms.
What if I do not have an unboxing video?
Explain that honestly and provide what you have. The policy warns that claims without video may not be processed, so photos alone do not guarantee acceptance.
Sources checked October 23, 2026: Cancellation / Returns, Contact Us and the PAPER TALE Apple Music Gift catalog description. Gift availability and claim outcomes depend on the actual purchase; no replacement or refund is guaranteed here.
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